POLICIES

HOW TO BUY

You can directly order any of our handcrafted items from our online catalog.  After your purchase has been processed, we will contact you with a confirmation and timeframe for delivery.  We also regularly take custom orders, which can be a modification of one of our existing designs or a piece designed and built from scratch.  Depending on the type of customization, we typically require a 50% deposit to place the project in queue on the shop calendar, the remaining balance is due before shipping or at pickup.   Please feel free to contact us with any ideas you may have for a custom piece of furniture.    

LEAD TIME

We build all of our furniture to order and the lead time is anywhere from 6 to 12 weeks.  Our smaller items ship within one week of ordering.  Occasionally, we have pieces in inventory that can be ordered and shipped immediately.  If your order needs to be completed in a shorter time we can expedite on a case-by-case basis.  Please note that expedited orders will require an additional charge.

CANCELLATION 

We allow customers to cancel their order within 48 hours of placement, this cancellation will incur a $75 processing fee.  Once production begins on an order, cancellations are allowed with 25% restocking fee.  We do not refund deposits on cancellation of custom orders.

RETURNS

We gladly accept returns and cancellations, please contact us within 7 days of delivery for returns. We ask that you ship the unused item back to us within 14 days. 

You can request a cancellation within 7 days of purchase. Please contact us if you have any problems or questions with your order.

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for custom or personalized orders. All ready to ship items or pieces on sale are final sales as well.

Conditions of Return

  • Buyers are responsible for return shipping costs. (and shipping back in the event of an exchange)
  • If the item is not returned in its original condition, the buyer is responsible for any loss in value.
  • Used items will not receive refunds. 
  • There is a 25% restocking fee on returns. Once the item is received I will submit a full refund, less the original shipping fees.